F.A.Q.

COMPANY & PRODUCTS:
  • Who are you?
  • We’re a company based in Milan, Italy, and we’ve been producing and selling online carbon fiber parts for motorcycles since more than ten years.
    If you want to know what motivates us, how we evolved in time and who are our team members, you can read our profile in the About page.
  • Why should I buy from you?
  • Quality, price and excellent customer service, supported by more than ten years of experience, are our strenghts. And this is not said by us: have a look at the reviews on our products, on Google, on Facebook and on eBay. In our Gallery page you can also find the pictures of many customers who have happily fitted our parts. Moreover, we’re really into motorcycles: we speak you language and perfectly understand your needs!
  • Do you also sell offline?
  • Our main shop is our website: www.maxicarbon.com. On appointment you can also come to our warehouse in Milan, and we yearly take part to motorcycle trade shows.
  • How can I get in touch with you?
  • For immediate feedback, you can always find us via e-mail or phone. If you prefer, you can also contact us through WhatsApp, SMS, Facebook Messenger or Instagram Direct.
  • Are your parts made of carbon fiber, or carbon veil?
  • We only use real carbon fiber. You can find more details about the making process, the technical specifications and the different kinds of carbon customizations that we offer at this link.
  • Can your parts get damaged over time?
  • All our items are high quality: they’re produced with pre-preg carbon fiber, cured in autoclave and varnished with a thick anti-UV transparent layer which prevents them to turn yellow with time (you can read more details at this link). The items close to parts that reach high temperatures, like the heat shields, have on the back side a heat reflective layer that keeps the carbon fiber in perfect conditions.The damage of the parts due to a normal use is therefore unlikely.
    Should it happen, we offer anyway a two years warranty.
  • Do you offer a warranty on your parts?
  • Yes: we offer a two years warranty for each item bought. The warranty covers manufacturing defects and damage caused by a normal use of the product.
  • How do I fit your parts?
  • Most of our parts must be fitted replacing the original plastic or metal ones, removing them and using the same screws. Other parts are covers to be applied on the originals, and others again are additional parts. Each item description specifies the fitting type.In our fitting page you can find the videos with the instructions for each specific fitting type.
  • Can I fit the parts by myself?
  • You can easily fit most of our parts by yourself, but in case you have no familiarity with this we always advise you to address a mechanic.
  • Which maintenance is required on the parts?
  • No particular maintenance is required. For cleaning we recommend a neutral detergent, and we advice to be as cautious as with the plastic parts on the bike.
  • What can I do if I scratch a part?
  • Scratches on the transparent layer can be removed with some polish.
  • Can I have a part with a different finish or weave?
  • Yes: we can produce parts with custom weaves, finishes and colors, according to what explained in this link. It takes about 6-8 weeks, and we ask for a 30% deposit in advance. Contact us to proceed with an order.
GENERAL USE:
  • Where can I find the parts for my motorcycle?
  • In our Products page you can find the list of all the motorcycle brands and models that we have in our catalog. Open the right categories, until you get to the full list of the parts for your bike, ordered from the front to the back side.
  • My motorcycle is not in your catalog
  • If you can’t find your bike, not even in the “other brands” or “other models” sections, contact us: maybe we just haven’t published the catalog yet.
  • The part I’m looking for is not in your catalog
  • Try to contact us and explain what you’re looking for: maybe we call it with a different name, or we produce it only on request and we haven’t added it yet to the catalog.
    In case we confirm that we don’t produce the part, you can always think of making us cover it with a carbon coating, or you can ship it to us to make us build the mould (here, however, you would have to cover the mould making cost, about some hundreds of euros).
  • Are you going to increase your catalog?
  • Yes: we regularly add new items for almost all motorcycles.
    The recently added items have the “New” label, and we show them often in our Facebook and Instagram posts. Contact us if you want to receive a notification when we add new parts for your bike.
  • I don’t understand where a part goes
  • The parts available have their position specified in the description tab. You can also refer to the pictures of the part fitted, if any, to understand better. In case of doubts, contact us.
  • The part has no pictures
  • If the item is available and has no pictures, it’s probably a new part, and we’re going to add its photos very soon. If the item is made exclusively on request, instead, we don’t have pictures available. Contact us for any clarification you might need.
  • There are no pictures of the part fitted on a bike
  • In each item page, after the item pictures you can find the photos of it fitted on our customers’ bikes.If the part has no fitted pictures, we’ll give you a 10€ voucher code if you’ll be the first one to send them to us!
  • Are the parts available?
  • The parts with written “Available. Instant shipping” are immediately available in our warehouse, and will be shipped the day of the order or the following working day. The other parts, instead, aren’t immediately available, and the red box next to them specifies the availability timing.
    Some are just temporarily out of stock, and you can purchase them anyway to reserve and get them once ready, or contact us to be added to the waiting list and receive a notification once available.Other parts, instead, are manufactured exclusively on request, and you can purchase them to start the production process, or contact us to send the 30% deposit. All the items in the sections “other brands” and “other models” are manufactured exclusively on request, and can be ordered through the contact form of their page: we’ll get back to you via e-mail to manage the order.
  • What happens if I buy a part that is out of stock?
  • If the part is temporarily out of stock, we’ll keep it reserved for you. If it’s manufactured only on request, we start immediately the production. In both cases, as soon as the item is ready we proceed with the shipment, sending you an-email before so you can know in advance.
    If you order both parts in stock and out of stock, we ship immediately those in stock and send the others after, once ready, at our expense.
  • How do the “other brands” and “other models” pages work?
  • In these two pages we have collected the list of motorcycles for which we don’t keep the parts in stock, but which we can produce on request. The manufacturing time is written in the page, and we ask for a 30% deposit to start with the production.
    Contact us through the page form, or here, to order some parts on request.
  • Can you speed up the manufacturing process for parts out of stock/on request?
  • The waiting time written for an item is our average manufacturing time. We always do our best to optimize it, and we prefer to give you a large waiting time and then ship earlier then expected, rather than the opposite.
  • The part I’m interested in has been out of stock for a while
  • Sometimes, especially for very popular motorcycle models, the number of requests we receive is bigger than our manufacturing time. If a part is marked as “out of stock” for a while in our website, maybe there are many customers in its waiting list: contact us or buy it to reserve it for you.
  • How do I manage my account on the website?
  • You can reach the Account page of our website by clicking on the icon in the top right corner, and log-in if you already have an account, or register if you want to create a new one. From your account page you can manage your orders, your addresses and your payment methods.
  • How can I change/recover my account password?
  • If you want to change your password, once logged in the Account page go in the “Account details” section, and insert your old and new password. If instead you don’t remember your password anymore, click the “Lost your password?” link in the Account page. For any issue, contact us.
PURCHASE:
  • How do I buy an item?
  • Once you are on the page of your motorcycle, click on the “Add to cart” button to add to the cart all the items you want to buy. When you’re ready to finalize the order, click on the cart icon in the top right corner, and press the button “Proceed to payment”, or go directly to the Cart page. Check the items and their quantities, chose the shipping you prefer, set the shipping country and click on “Proceed to checkout” to confirm the order in the Checkout page. Write there your billing details and, if different, the shipping ones too. Add any note about the order or the delivery, choose your payment method and accept the terms and conditions, before clicking “Place order”. Depending on the chosen payment method, you could be redirected to the payment website, before ending up in our order confirmation page.
  • How can I pay?
  • We accept payments by bank transfer, credit or prepaid cards, or PayPal. Cash on delivery (3€) and Postepay are available for Italy, as well as direct cash or cards payments in our warehouse.
  • Should I create an account in your website to place an order?
  • No. You can create an account, if you want, to have a profile where to check the status of your order, but it is optional.
  • I have a gift card/voucher code: how do I use it?
  • You can insert your voucher code directly on the Cart page of our website, under the order summary. Click then the “Apply coupon” button. For any issue using your voucher, contact us.
  • Is it safe to buy on your website?
  • Yes: our website is encoded with SSL certificate, and all the payments inside are encrypted and safe.
  • Which personal data are stored on your website?
  • During the order placement, we ask you and store all the data needed for the shipment: purchased items, quantities, billing and shipping addresses. Your payment data are not stored in our system, unless you choose to connect them to your account.
    For further information about your personal data treatment, you can have a look at our privacy policy.
  • What happens after an order?
  • Once you finalize the payment, you will receive an automated e-mail from our system that will confirm the order.
    We will then write you within 24 hours (working days) to confirm the shipping and delivery dates, and you will receive a few automated e-mails with the tracking link and the shipment status.
    If you don’t receive our e-mails, check the SPAM folder.
  • Can I add other items after having finalized an order?
  • Yes: contact us as soon as possible, listing the other parts you’d like to add, for free.
SHIPMENT:
  • Do you ship to my country?
  • Yes: you can select any shipping country in the Cart page.
  • How much does shipping cost?
  • For orders below 300€, shipping costs 8€ to Italy, 22€ to Europe and 40€ to the rest of the world.
    Above 300€ shipping is discounted: 0€ to Italy, 10€ to Europe and 25€ to the rest of the world.
  • Do the shipping costs increase if I add more items?
  • No: in fact, above 300€ shipping is discounted.
  • When do you ship?
  • We ship every business day, around 1pm. If the parts are immediately available, we ship them the same day of the order, or the next working day, depending on the time we receive the order.
    If you choose to pay by bank transfer, we wait for the money to be transferred to our account, or for your proof of payment, before proceeding.
  • When do I receive my package?
  • The working days that your package needs in order to be delivered are 1-2 for Italy, 3-5 for Europe and 6-12, depending on the customs, for the rest of the world.
  • Is the shipping insured?
  • You can select the “Insured” shipping option in the Cart page. If you don’t choose it, the package is sent at your own risk. In the last year less than the 0.4% of shipments have been damaged, but we always recommend to insure your package.
  • Is the shipping trackable?
  • Yes: you will receive an automated e-mail with the tracking link the day we ship your package, and you will be able to monitor the progress.
    A few further e-mail will update you for status changes.
    If you don’t receive the e-mails, please check your SPAM folder.
  • Can I pick up at your warehouse?
  • Yes: if you live in Milan, or pass by there, come to our warehouse, in via Tito Livio 8 – we offer you a coffee. 😉


    We are open every day, on appointment: contact us to arrange one.
    You can also buy directly on our website and select the “Warehouse pickup” option in the Cart (shipping country must be set to Italy), or purchase directly in the warehouse paying with cash or card.
BILLING:
  • Are prices VAT inclusive?
  • For shipments within the European Union, we apply the 22% Italian VAT, while outside the EU we deduct it. Our website calculates automatically the costs according to your location, and updates them if you change the shipping country in the Cart page.
    When the VAT is applied, you’ll read “VAT included” next to the price of the single item. If you live in a place within the UE that has zero tax rate (like the Canary Islands), the VAT is automatically deducted once you insert the ZIP code in the Checkout page.
    In case of any issues, contact us.
  • Do residents outside the EU pay less?
  • We don’t apply the Italian VAT to the items shipped outside the European Union, so our prices for the extra-EU residents are lower. However, often there are import taxes to pay at the customs, so the final cost tends to be more or less equivalent.
  • I have a company registered for intra-community operations: how can I pay without VAT?
  • If you have a VAT number within the European Union and valid for intra-community operations, contact us. By default we apply the VAT because we sell mainly to individuals.
  • How can I get the invoice for my order?
  • If you need an invoice, you have to ask for it once placing the order in the Checkout page, filling the apposite field with the VAT number information. The activity of online sales of tangible assets is fiscally identified as “indirect electronic commerce”, which the Italian Revenue Agency with resolution 21.07.2008, n. 312/E and with resolution 15.11.2004, n. 133/E has defined “commercial transaction that takes place electronically but followed by the physical delivery of the goods at home according to the traditional channels, i.e. by carrier or shipper.”
    For VAT purposes, the Revenue Agency with Resolution 05.11.2009, n. 274/E established that indirect e-commerce transactions are similar to mail order sales and, therefore, are not subject to the obligation of issuing the invoice (if not requested by the customer after the transaction is completed), such as provided for in Article 22 of the Presidential Decree n. 633 of 1972, nor to the obligation of certification by issuing the receipt or tax receipt pursuant to article 2, letter oo) of the D.P.R. December 21, 1996, n. 696. The sales fees must, however, be recorded in the register required by Article 24 of the Decree of the President of the n. 633 of 1972” (register of fees).
  • Do you have special sales conditions for professional traders?
  • Yes: we have a price list reserved for professional traders (motorcycle dealers, motorcycle repair shop owners, professional dealers working with motorcycles, etc.). Contact us for more details.
  • Do you have special sales conditions for motorcycle clubs?
  • On request, we can agree on special sales conditions. Contact us to discuss it, writing us the details of the club/society/association.
PROBLEMS:
  • My voucher code is not valid
  • If your voucher code is not valid, it is probably expired or it has been already used.
    Contact us if this is not the case.
  • My order has failed
  • If the system shows an order failure, most likely there isn’t enough funding in your card, in your PayPal account or there’s a block from your bank.
    Check and try again, or change the payment method. If you can’t solve the issue, contact us: we’ll try to manage the payment offline.
  • My package hasn’t been delivered yet
  • If the delivery of your package is taking longer than the estimated number of days, contact us: we’ll write to the shipping company and get back to you as soon as we have further details.
  • The tracking of my package says the address is incorrect
  • Contact us as soon as possible writing the correct address, so that we can write to the courier and plan a new delivery. It’s important to do this before the package is sent back to the us.
  • The courier tried to deliver my package but I wasn’t at home
  • The courier normally tries two delivery attempts, the second shortly after the first one. After that the package is left in the deposit or post office for about ten days, and then shipped back to the sender.
    Contact us if you have missed, or might miss, the second delivery, because the return to the sender procedure requires a quite long wait.
  • My package has arrived damaged
  • If you have bought the insured shipping, you need to claim the damage when you receive the package, remarking it in written form to the courier and accepting it with reservations. If inside the package you find damaged items, take a few pictures and send them to us as soon as possible: we’ll contact the shipping company to proceed with the refund.
    If you haven’t purchased the insured shipping, unfortunately the damage is not dependent on us and we can’t get a refund from the shipping company. Contact us anyway and we’ll see what we can do.
  • I have some issues with the item received
  • In case you have problems fitting the item, be aware the sometimes our parts, to ensure perfect compatibility with all the different models of motorcycles, have the holes slightly smaller than needed. Try to take a look to this video, to see if it is a problem that you can easily solve by yourself.
    For other technical and non-technical issues, contact us and we’ll do our best to assist you.
  • Can I return an item?
  • Yes: if, for any reason, the product bought doesn’t satisfy your expectations, you can return it and get your money back within 15 days from your package delivery. The only condition is that the item must be intact, must still have its original package and must be in conditions that allow its resale.
    Contact us and we’ll tell you the instructions to send the package back.
  • Which address should I send a package back to?
  • Our address is:
    Maxicarbon
    Via Tito Livio 8
    20137 Milano
    ITALY
    Tel: +39 347-0469512
    We recommend you to contact us before returning an item, in order to agree on the shipping and refund modes.
Didn’t find what you were looking for? Contact us.